Privacy Policy

1 Information We Collect

We collect personal information only when necessary to provide our real estate services, including Flat Fee MLS, Seller Coaching, and Discount Full Service services. This collection is done with your full knowledge and consent.

Personal Information:

• Name, address, email address, and phone number
• Property address and details for listing services
• Financial information for transaction processing
• Government-issued identification when required by law

Automatically Collected Information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or source

2 How We Use Your Information

The information we collect is used to:

• Provide and manage your MLS listing services
• Process transactions and payments
• Communicate with you regarding your listing or inquiries
• Send service updates and important notifications
• Improve our website and customize your experience
• Comply with legal obligations and real estate regulations
• Prevent fraud and ensure security

3 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site usage.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Third-Party Analytics:

We use Google Analytics to analyze website traffic. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4 Third-Party Service Providers

We work with trusted third-party service providers to deliver our services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

Our Service Providers Include:

• GoHighLevel: Customer relationship management and communications
• Payment Processors: Secure payment processing (credit cards, ACH)
• IDX Broker: Property search functionality
• Provide Support: Live chat services
• Cloud Storage: Secure document and photo storage
• Email Services: Transactional and marketing emails

5 MLS Data Sharing

As a licensed Oregon real estate brokerage, we are required to share certain property and transaction information with Multiple Listing Services (MLS) to facilitate your listing.

Information Shared with MLS:

• Property address and listing details
• Listing photos and virtual tours
• Listing price and status changes
• Seller contact information (as required)
• Transaction details upon sale

MLS Systems We Work With:

• RMLS (Regional Multiple Listing Service) - Portland Metro & Eastern Oregon
• WVMLS (Willamette Valley MLS)
• Central Oregon MLS (COMLS)
• Southern Oregon MLS (SOMLS)
• Oregon Coast MLS (OCMLS)

6 Payment Processing

We use secure, PCI-compliant payment processors to handle all financial transactions. We do not store your complete credit card information on our servers.

Payment Security:

• All payment pages use SSL/TLS encryption
• Credit card data is processed by PCI-DSS compliant providers
• We retain only the last four digits of your card for reference
• ACH/bank transfers are processed through secure banking channels

7 Communications & Marketing

We may contact you regarding your services, account updates, and promotional offers.

Types of Communications:

• Transactional: Order confirmations, listing updates, status changes (cannot opt out)
• Service-Related: Important notices about your listing or account
• Marketing: Newsletters, tips, and promotional offers (opt-out available)

SMS/Text Messages:

If you provide your phone number and consent to text messages, we may send you listing updates and important notifications via SMS. Message and data rates may apply. You can opt out at any time by replying STOP.

8 Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

Retention Periods:

• Active Listings: Duration of listing plus 7 years (per Oregon real estate regulations)
• Transaction Records: 7 years after closing (OREA requirement)
• Account Information: Until you request deletion
• Marketing Preferences: Until you opt out

9 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• SSL/TLS encryption for all data transmission
• Secure, encrypted storage for sensitive information
• Regular security assessments and updates
• Employee training on data protection
• Access controls limiting who can view your information
• Secure backup and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

10 Your Rights

You have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Request your data in a portable format
• Opt-Out: Opt out of marketing communications
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

11 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Equal service regardless of exercising privacy rights

To submit a CCPA request, email us at [email protected] with "CCPA Request" in the subject line.

12 Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete that information.

If you believe a child under 13 has provided us with personal information, please contact us at [email protected].

13 Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites you visit indicating you do not wish to be tracked. Currently, there is no industry standard for how companies should respond to DNT signals.

At this time, our website does not respond to DNT signals. However, you can control tracking through your browser settings and by managing cookies as described in Section 3.

14 External Links

Our website may contain links to external sites not operated by us, including MLS systems, real estate portals, and partner services. We have no control over their content and privacy practices and cannot accept responsibility or liability for their policies.

We encourage you to review the privacy policy of any external site you visit.

15 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Effective Date" at the top of this page
• Post the updated policy on our website
• Notify you by email for significant changes (if you have an account)

Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

16 Contact Us

For any questions about this Privacy Policy or how we handle your personal information, please contact us: